حذف بياناتك

تطبيق «هيصة» من «فريق هيصة» · English

لا تحتاج «هيصة» إلى تسجيل: حين تدخل أول غرفة يُنشأ لك معرّف مجهول بلا إيميل ولا كلمة مرور. وتستطيع حذفه وكل ما يرتبط به في أي وقت.

من التطبيق (الأسرع)

  1. افتح «هيصة» واضغط زر ⓘ «عن هيصة» أعلى الصفحة الرئيسية.
  2. اضغط «احذف بياناتي» (أو «امسح بياناتي» بالمصرية)، ثم «احذف».

ما الذي يُحذف

بيانات الإعلانات لدى Google تُدار من إعدادات هاتفك (إعادة ضبط معرّف الإعلانات، أو «التتبع» على آيفون)، ومن My Ad Center.

ما يبقى

بالإيميل

إذا لم تعد تستطيع فتح التطبيق، راسلنا على support@hysa-game.com بعنوان «احذف بياناتي». ولأننا لا نعرف هويتك، اذكر ما يساعدنا على إيجاد بياناتك، مثل اسم فريقك في لوحة الشرف أو اسمك المستعار وتاريخ اللعب التقريبي. ننفّذ الطلب خلال 30 يومًا على الأكثر. وحذف التطبيق من هاتفك يمسح كل ما عليه.

Delete your data

HYSA app, by the HYSA team

HYSA needs no sign-up: when you first enter a room, the app creates an anonymous ID with no email or password. You can delete it, and everything linked to it, at any time.

In the app (fastest)

  1. Open HYSA and tap the ⓘ About HYSA button at the top of the home screen.
  2. Tap “Delete my data” (احذف بياناتي / امسح بياناتي), then confirm.

What is deleted

  • From our server, at once: your anonymous ID, your place and nickname in any room, what you have seen (questions, pictures), and your saved Fakkoha Sawa progress.
  • From Google, at once: your phone's Google Analytics data is reset and its notifications stop.
  • From your phone, at once: your nickname and character, your Rakkebha levels, today's hints, and your language, sound and notification choices.
  • What you wrote or drew in rooms still open goes with the room when everyone leaves, or at most a day after its last activity.
  • Technical logs (IP address, request time) are deleted automatically within 30 days.

Google's ad data is managed from your phone's settings (reset your advertising ID, or Tracking on iPhone) and from My Ad Center.

What stays

  • Your team's Fakkoha Sawa honor-list results (team name, time, medal) stay for the rest of the team, linked to nobody.
  • Play statistics (how often each game is played, how often each puzzle or question is solved), as they carry no name and no ID.

By email

If you can no longer open the app, email support@hysa-game.com with the subject “Delete my data”. As we don't know who you are, include something that helps us find your data, such as your team name on the honor list, or your nickname and roughly when you played. We act within 30 days at most. Uninstalling the app clears everything on your phone.